Internet Privacy Policy
At Novo Express International, we understand that privacy is an important issue for visitors to the Novo Express Web site ( Specifically, web users are concerned about what information is being collected, how it’s being collected and how it is being used. The following information is designed to help you understand Novo’s Internet Privacy Policy.


Novo Express International gathers information about web site visitors to improve the caliber of online information and services offered. There are two forms of data that Novo collects: site visitorship data and personal information voluntarily provided to us by site visitors.

Site Visitorship Data

Novo Express International routinely gathers data on web site activity, such as how many people visit the site, the pages they visit, where they come from, how long they stay, etc.

Site visitorship data is…

collected on an aggregate, anonymous basis, which means no personal information is associated with this data.

gathered through the use of web server logs and cookies. A web server log is a file where web site activity is stored. A cookie is a small piece of information that a Web site sends to a visitor’s computer, which is stored on his or her hard drive. Novo Express International uses cookies to track repeat visits to its web site. Although Novo Express International assigns a cookie to a visitor’s computer, the company does not know who that visitor is unless that person specifically tells us.

Personal Information

Novo Express International collects personal information from site visitors, such as a visitor’s name, address, phone number, e-mail address, etc.

Personal information is…

collected only when site visitors voluntarily provide it.
collected through our mailforms. Occasionally, we will also collect personal information through voluntary online surveys.
forwarded to the Novo Express International agent that is equipped to handle the site visitor’s request or feedback.

In reviewing Novo Express International's Internet Privacy Policy, please keep in mind that it applies to U.S. customers and web site visitors only. If you have any questions about Novo Express International's Internet Privacy Policy, you may contact us via Email. For details, please refer to "Contact".


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© Novo Express International, Inc. South San Francisco, 1999-2003.